Engineering Manager, Managed Gateways Infrastructure

Overview

Own and grow Kong's Bangalore-based engineering team responsible for the Managed Gateways Infrastructure platform, a multi-tenant SaaS platform powering Kong's managed API and AI Gateway offerings. This is a highly technical, hands-on leadership role.

What you'll do

• Own and grow Kong's Managed Gateways Infrastructure engineering team in Bangalore, scaling team capability, raising the technical bar, and staying hands-on in critical implementations and incidents.
• Own the reliability and scalability of a multi-tenant SaaS infrastructure platform serving customers across regions and clouds, with architectural decisions that hold up under multi-tenant load, isolation, and blast-radius considerations.
• Drive 4-9s (99.99%+) availability across Kong's global infrastructure footprint, owning capacity, resilience, and failure-mode design across multi-region, multi-cloud deployments (AWS, Azure, GCP).
• Act as a direct technical contributor on complex incidents, architecture reviews, and high-stakes implementations.
• Lead, mentor, and grow a high-performing engineering team building and operating Kong's SaaS infrastructure for Managed Gateways.
• Architect and implement robust, scalable, and fault-tolerant cloud-native systems using technologies like Kubernetes, Golang, and major cloud providers (AWS, Azure, GCP).
• Own the complete operational lifecycle end-to-end: infrastructure, reliability, on-call, incident response, and blameless post-mortems.
• Drive developer delight and operational efficiency through automation, self-service tooling, and streamlined workflows for deploying and managing API gateways, and reduce technical debt and operational toil.
• Define, track, and report on key SLOs and SLIs, and advocate for architectural best practices as Managed Gateways scales.
• Collaborate cross-functionally with Product, engineering, and support teams to influence roadmap decisions and ensure operational readiness for new features.

What you'll need

• Proven experience leading and managing software engineering teams responsible for infrastructure and reliability in a fast-paced, high-growth environment, with a track record of staying technically hands-on.
• Deep, current expertise in designing, deploying, and operating highly available distributed systems on cloud platforms (AWS, Azure, or GCP).
• Extensive hands-on experience with Kubernetes (k8s) and container orchestration in production environments.
• Proficiency in Golang or similar modern programming languages for infrastructure automation and service development.
• Strong understanding of observability principles and experience with tools such as Prometheus, Grafana, OpenTelemetry, or similar.
• Demonstrated ability to manage critical incidents personally, perform root cause analysis, and implement effective preventative measures.

Nice to have

• Familiarity with API gateway technologies, service mesh, or network proxies.
• Experience with open-source contributions or active participation in SRE/cloud-native communities.
• Certifications in cloud platforms (e.g., AWS Certified DevOps Engineer) or Kubernetes (e.g., CKA, CKAD).
• Background in companies focused on developer tools, infrastructure software, or API management.

Details

• Location: Bangalore, India.