Exit QA Expert

Overview

Exit QA Expert role conducting quality review of client-managed exit KYC and offboarding execution processes, acting as subject matter expert for the process in Bangalore, India.

What you'll do

• Review key stages of the managed exit KYC and offboarding lifecycle and flag files that have not completed required stages per Standard Operating Procedures
• Maintain high standards in QA review of the managed exit KYC and offboarding process, identify errors, and provide feedback on team performance
• Support monthly QA MI inputs
• Act as SME to the process and point of contact in absence of AVP; arrange connects for the team with stakeholders
• Ensure regulatory and audit deadlines and obligations are effectively met
• Prepare process KOP and assist the team in KOP accordingly
• Monitor mailboxes for processing and queries; allocate volumes within the team and create team backup
• Provide training to new joiners and ensure mandatory trainings are completed by the team and yourself on time
• Ensure all BAU reports are prepared and published within timelines; prepare daily, weekly and monthly reports where necessary
• Direct team huddles, take charge of process calls and projects, and distribute work and account responsibilities
• Manage multiple business lines and departments with appropriate controls, making informed decisions considering business and other departments
• Adhere to STARC standards and procedures, ensure no control lapses or gaps, and keep the process audit ready at all times
• Understand and manage risks through timely and accurate escalation; understand process purpose, key risks and mitigating controls
• Investigate open items, resolve as required, and escalate unresolved items per departmental policy
• Follow managed exit KYC and offboarding processes and policies per global standards; identify team training needs
• Manage escalation notifications to AVP with estimated potential or actual impact; ensure business SLAs are met with full quality and timeliness
• Provide transparency on operational incidents, root causes and proposed remediation, and play a lead role in remediation
• Proactively identify risk areas and propose controls or process improvements; enhance automation ideas and encourage SMEs to work on process improvement
• Download and update the team on constant process changes

What you'll need

• Minimum bachelor's degree or equivalent in a relevant field
• At least 8+ years of minimum work experience in client-managed exit KYC and offboarding or related processes
• Excellent knowledge of Know Your Customer (KYC) requirements and processes
• Basic knowledge of financial products such as fixed income, equity, and financial instruments including futures, options, swaps
• Excellent communication skills; communicate clearly with stakeholders
• Microsoft Office/Suite proficiency (Word, Excel, PowerPoint, etc.)
• Problem solving skills: ability to think out of the box and independently work around issues that arise
• Ability to make the team work quickly and accurately under tight deadlines
• Flexibility in working hours and ability to support different time zones on a rotational basis (if required)
• Proven ability to leverage AI tools to enhance productivity and optimise workflows, applying critical judgment to ensure responsible and ethical use of data and AI outputs

Details

• Location: Bangalore, India
• Rotational support across different time zones may be required