W2

Role: Experience Researcher (Producer Focus)

Location: Plano, TX (4 Days onsite and 1 remote )

Duration: 12+ Month contract

Seeking a highly experienced Experience Researcher with a strong focus on qualitative research and operational execution. This role functions as a Producer, responsible for driving research initiatives, managing workflows, and ensuring high-quality delivery across multiple projects. The position emphasizes research strategy, stakeholder alignment, and operational excellence rather than design execution.

Key Responsibilities

• Lead end-to-end experience research, including planning, moderating, and analyzing qualitative data
• Translate complex research findings into structured insights and actionable outcomes
• Manage intake and scope for complex research and strategy projects
• Develop project plans, timelines, and deliverables aligned to business objectives
• Drive capacity planning and resource allocation across multiple initiatives
• Maintain visibility into project goals, progress, and execution phases
• Contribute to research and strategy work during key project stages
• Provide mentorship and coaching in research methods, facilitation, and strategy
• Offer oversight and guidance on research methodology, analysis, and synthesis
• Facilitate workshops, alignment sessions, and stakeholder discussions
• Drive continuous improvement of internal processes and operational workflows
• Own team metrics, reporting, and performance tracking across projects
• Communicate outcomes and impact to stakeholders and leadership
• Manage team documentation, assets, and organizational tools
• Support day-to-day operations and administrative functions to maintain delivery velocity

Required Skills & Experience

• 8+ years of experience conducting end-to-end qualitative experience research, including analysis and pattern identification
• 6+ years of experience with quantitative measurement, metrics development, and reporting
• 6+ years of experience with organizational and project management methods
• Strong ability to analyze complex data and identify relationships across datasets
• Advanced facilitation, communication, and stakeholder management skills
• Experience presenting to senior and executive leadership
• Strong background in human-centered research methods and strategy
• Demonstrated experience in program and/or project management

Required Tools & Technologies

• Microsoft Office (Excel, PowerPoint)
• SharePoint
• FigJam / digital whiteboarding tools
• Maze (basic understanding)

Additional Notes

• This role is research-focused; design experience is not required
• Emphasis on moderated, strategic qualitative research beyond digital-only environments
• Requires strong facilitation, negotiation, and consensus-building capabilities
• Candidates must be comfortable operating in ambiguous environments and structuring complex initiatives