Factory IT /OT Specialist

Overview

As an IT/OT Specialist, you provide onsite computer and desk-side support for factory or Hitachi Energy site-owned or managed assets, support office IT and shop-floor IT/OT assets not covered by the OSS technicians, and carry out IT/OT cybersecurity first responder and operational tasks.

What you'll do

• Provide support to end users, IT equipment and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.
• Provide onsite computer support for factory or Hitachi Energy site-owned or managed assets.
• Carry out OT asset IT/OT cybersecurity operational tasks.
• Support kiosks, printers, conference/Teams rooms, vendor machines and CCTV/security systems that global OSS technicians do not support or that are managed/owned by the factory.
• Carry out IT/OT cybersecurity first responder tasks by investigating and determining the scope of incidents and working with the cybersecurity team to contain and remediate them, under guidance from the factory incident responder.
• Identify critical assets within the factory that require monitoring and protection.
• Install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required.
• Raise alerts to incident response teams for detected security events in the OT environment, such as unauthorized access attempts or changes to control systems.
• Work with vendors to ensure security patches and OT systems are properly configured and maintained.
• Implement security measures for business-managed assets to keep the factory's IT/OT systems secure, under guidance of global cybersecurity teams and the factory process engineer.
• Ensure compliance with applicable external and internal regulations, procedures and guidelines.

What you'll need

• Bachelor's degree or Diploma in computer science, information technology, or a related field.
• 3 to 5 years of combined experience in enterprise IT infrastructure and industrial automation or plant-floor OT support.
• Knowledge of networking (TCP/IP, VLANs, industrial protocols such as Modbus, ProfNet or OPC-UA).
• Knowledge of cybersecurity frameworks.
• Familiarity with SCADA, HMI, PLCs, and virtualization/cloud platforms.
• Proficiency in both spoken and written English.
• Works independently, applying established standards, using in-depth knowledge in a specific area to execute complex or specialized projects and challenges.
• Tools: ServiceNow IT Enterprise Platform, MS Office 365, Windows, iOS, asset management tools.
• Methodologies: ITIL 4; Lean Six Sigma (L6S) certification.

Nice to have

• Certifications: CISSP, CCNA (preferred).
• ITIL 4 (preferred).

Details

• Location: Savli, Gujarat, India.
• Employment type: Full time.
• Background screening and security checks may be required as part of the hiring process.