Overview
Forward Deployed Engineer (AI) is a full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NICE digital and AI portfolio.
What you'll do
- Design and build AI-driven virtual agents to automate customer service workflows across digital and voice channels.
- Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization.
- Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.
- Build integrations between AI agents and enterprise systems (e.g., CRM, commerce platforms, knowledge bases).
- Develop APIs, services, and orchestration layers for agents to perform real business transactions.
- Partner with customers to translate operational challenges and business requirements into technical architectures.
- Design and build technical demonstrations that showcase AI-driven customer experiences.
What you'll need
- Experience across full-stack development, AI agent architectures, APIs, integrations, and conversational automation.
- Ability to collaborate directly with customers and business leaders.
- Experience with observability, evaluation, and feedback loops for agent accuracy and reliability.
- Knowledge of large language models, prompt engineering, agent orchestration, and retrieval-augmented knowledge systems.
- Knowledge of REST APIs, microservices, and enterprise integrations including CRM and knowledge systems.
Read the full description and apply on the company’s own careers page.
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