Fraud Investigation Analyst UK/Europe (6 months contract)

Overview

Fraud Investigation Analyst (Dispute Analyst) in Tide's Ongoing Monitoring team, investigating fraud and scam activity, analysing transactions and resolving member queries.

What you'll do

• Raise chargeback requests on behalf of members.
• Respond to queries from finance partners and third-party financial institutions.
• Review chargeback/representation documents received from finance partners.
• Ensure compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection.
• Make fair decisions based on high-quality investigations and in line with external regulations and internal policies.
• Research and investigate disputed card transactions and perform network analysis.
• Make outbound calls to members, if required, to resolve queries immediately.

What you'll need

• A minimum of 1+ year of fraud/investigation experience.
• Keen interest in transaction monitoring, financial crime, or fraud.
• Ability to remain calm under pressure.
• Excellent communication and interpersonal skills to collaborate with internal teams and external stakeholders.
• Ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment.
• Problem-solving skills and a willingness to share your solutions.
• Prior customer service experience.

Nice to have

• Experience in the banking industry.

Details

• Contract length: 6 months.
• Flexibility to work shifts in a 24/7 operational environment with rotational shifts is required.