Fraud Quality Assurance Analyst

Overview

Review fraud investigations and operational activities for accuracy, consistency, procedural compliance and quality standards, and support the development of operational documentation and investigator training.

What you'll do

• Evaluate investigative work products for accuracy, consistency and compliance with established procedures.
• Identify trends and improvement opportunities in fraud detection and identity verification operations.
• Provide constructive feedback to investigators.
• Support the development of operational documentation, standard operating procedures and investigator training programs.

What you'll need

• Ability to obtain and maintain a Federal or DoD Public Trust.
• Must be a US Citizen due to the nature of client engagements.
• Three (3) to Five (5) years of experience.
• Experience in one or more of the following areas: identity fraud investigations; identity verification operations; fraud operations; investigative review and analysis.
• Strong attention to detail and ability to assess work for quality, accuracy, completeness, consistency and procedural compliance.
• Demonstrated ability to identify trends, analyze findings and communicate recommendations effectively.
• Experience developing documentation, procedural guidance or training materials.
• Excellent written and verbal communication skills.
• Experience working in a production-based, metrics-driven or quota-driven environment.

Nice to have

• Experience using investigative and identity verification tools such as LexisNexis, Socure or similar fraud detection platforms.
• Experience conducting quality assurance reviews, audits or quality control activities in an investigative or operational environment.
• Familiarity with identity proofing, account verification, fraud prevention and case management processes.
• Experience facilitating training, coaching or knowledge-sharing sessions.

Details

• Location: US, remote (any location).
• Travel: up to 10%.
• Active Public Trust or suitability is preferred.