Full Stack Engineer

Overview

Full Stack Engineer role responsible for developing and/or engineering end-to-end features of a system, from user experience to backend code, with a customer-facing support focus during pre- and post-implementation launches.

What you'll do

• Act as the final escalation point for highly complex, visible and sensitive client issues.
• Drive positive Customer Experience results through timely response and positive interaction.
• Communicate customer needs and requirements to other employees and teams.
• Provide technology expertise, work leadership and assistance to less senior staff.
• Act as Customer Support liaison during implementation of customer programs to understand product, usage and technology for post-implementation support.
• Provide ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards.
• Work closely with emerging products and technologies to understand and implement support processes.
• Work highly technical and sensitive issues through to a mutually acceptable resolution using critical and creative thinking.
• Receive highly complex escalations from Tier 2 analysts.
• Create, edit and maintain knowledge entries, including best practices entries.
• Maintain all support shared systems (virtual environments, databases and shared instances).
• Participate in other projects or duties.

What you'll need

• Minimum 7.5 years of experience.
• Must have skills: Database Management.
• Professional experience in troubleshooting, maintaining or developing data-driven applications connected to relational databases, XML sources and high-volume web services.
• Subject Matter Expert in one or more of: Database technology (Oracle, SQL Server, Postgres, DB2, Hana), Java, XML, web services, ERPs, network architecture, database or application performance issues.
• Expert knowledge in supported transmission types (XML, REST, JSON) and record types, and processing tools such as SoapUI and Postman.
• Experience with Data Security and Operations.
• Experience with LINUX and Web Programming, including HTTP programming, ICF, Framework, Web Services in ABAP (SOAP, WSDLs) and JAVA programming.
• Understand VMs, NAS, Unix, shell programming and mainframe systems.
• Understand FTP scripting, ECG, TWS, etc.
• Understand Java and functional programming concepts.
• Deep understanding of and debugging experience with networking protocols.
• Excellent debugging skills across a wide variety of technologies and programming languages.
• Excellent analytical and creative problem-solving skills.
• Experience handling customer escalations and calmly working in stressful situations.
• Strong interpersonal, organizational, presentation and facilitation skills.
• Ability to listen, understand and communicate information.
• Proficiency in Microsoft Office packages.
• Bachelor's or Master's degree in Management Information Systems, Computer Information Technology or a related field, or equivalent combination of education and/or experience.
• Two (2) to four (4) plus years of relevant industry experience.
• 15 years full-time education.

Nice to have

• Good to have skills: API Management, Java (Programming Language), Web Application Development.
• Experience with SAP NetWeaver Architecture and Integration technology and SAP Mobility Technology.
• Experience with building and maintaining Big Data and Fast Data applications.
• Experience with Data Governance, Security and Operations.
• Understanding of customers' use of the products is highly desired.
• Strong desire to research and study new emerging technologies.

Details

• Location: Hyderabad.
• Shift schedule (rotational): 6:30 AM IST to 3:30 PM IST, or 3:00 PM IST to 12:00 AM IST.
• Role covers on-call duties on a rotational basis.