Full Stack Software Engineer, Support Operations

Overview

Full Stack Software Engineer on the Support Operations Engineering team inside ClickHouse's Support Services organization, building the systems that route, automate and improve how customers get help.

What you'll do

• Design and build intelligent routing and decision systems that determine where work should go and who should handle it.
• Build AI-powered customer-facing and internal experiences that understand customer needs, recommend next steps and hand off to a human when needed.
• Develop internal platforms and tooling for Support, RevOps and GTM teams to work faster and more accurately, built to production standards.
• Build integrations and data flow across Salesforce, live chat, incident management, Slack, GitHub and other systems.
• Build automation and observability systems that remove repetitive work and surface what is breaking.
• Partner with core Engineering to ship to production and own what you build, including code review, testing, monitoring and continuous improvement.

What you'll need

• 3-5 years building and shipping full-stack software in production, with tools such as TypeScript/JavaScript, Node.js and React (or comparable).
• Experience developing with APIs, webhooks and integrations between distributed systems.
• Hands-on experience close to support, as a support or technical support engineer, or by building tools or integrations for a support, CS or RevOps team.
• Confidence with Git and safe, version-controlled deployment workflows.
• The ability to translate operational needs into solutions that non-engineers can follow.
• A shipper's mindset: self-driven, curious, and comfortable owning a problem end-to-end in a remote, globally distributed team.
• Comfort using AI tools day to day in how you build, with a clear sense of where to trust them.

Nice to have

• Experience building LLM-powered features in production (routing, retrieval, evaluation or observability).
• Salesforce platform experience (Apex, LWC, Flows, custom objects) or certifications; if you don't have it, the appetite to get there quickly.
• Support and incident tooling experience: Pylon, incident.io, PagerDuty, Zendesk, Slack APIs, GitHub APIs.
• Experience with ClickHouse or other analytical databases.
• Experience in an early-stage or greenfield environment, or embedded in a support, RevOps or business-systems function.

Details

• Remote-friendly, globally distributed team operating in over 25 countries.
• Location listed as United States.