Geomodeller Technical Support Engineer

Overview

Provide Aspen SKUA and ROXAR software support and training to users in India and Asia Pacific. Support clients locally or remotely and work with Sales and Solution Consulting teams to address software and workflow challenges.

What you'll do

• Support clients locally or remotely by helping them get and maintain access to AspenTech SSE products, software and workflows.
• Use internal company procedures and systems for support, tracking and reporting.
• Escalate issues of greater complexity to R&D when needed.
• Develop long-term relationships with the assigned user base by learning about their concerns and challenges.
• Work as a team with Sales and Solution Consulting teams to solve customer challenges with the software.
• Expand knowledge of onsite and remote support standards and troubleshooting techniques.
• Use the company knowledge base to better execute tasks.
• Participate in and contribute content to knowledge development and training programs.
• Organize and host training or workshop activities.
• Participate in local industry events and tradeshows as needed.

What you'll need

• First degree in Geoscience with masters in Geology.
• Minimum 5 – 6 years of technical experience in the E&P industry, working for an oil company, services, or software company.
• Good working knowledge of at least one exploration and production software suite: SKUA, ROXAR or similar software.
• A proven ability to manage customer expectations.
• High level of English, both verbal and written.
• Strong organizational and interpersonal skills.
• Detail-oriented with hands-on problem-solving skills.
• Ability to travel.

Nice to have

• Prior knowledge of AspenTech applications, in particular SKUA, would be an asset.
• Experience in Python scripting or similar language is an added advantage.

Details

• Location: Noida.
• Provide support and training to users in India and Asia Pacific.
• Travel regularly to countries in the region to deliver training and onsite support.
• Travel is usually less than 30% and mostly within India.