Global Operations Analyst

Overview

Global Operations Analyst role maintaining account attribution data and sales territory assignments across CRM and mapping systems.

What you'll do

• Govern and maintain critical account attributes such as Industry, Customer Type and Segment in SAP CRM and Salesforce.
• Monitor quality of attribute data from CRM using Power BI DQ dashboards, and take corrective action as necessary.
• Connect with stakeholders when necessary to understand criticality or business reasons for requests.
• Analyze impact of critical attribute changes and ensure stakeholder alignment.
• Review and finalize proposed territory assignment changes in the Goal Setting system and update systems of record as necessary.
• Create, merge or modify APR (Area of Primary Responsibility) in ArcGIS Pro and other downstream systems.
• Maintain and change partner APR boundaries using ArcGIS Pro as per stakeholder requirements.
• Create new maps and maintain existing maps using ArcGIS Pro as per request.
• Test and push mapping changes from ArcGIS Pro Desktop to PROD and DEV environments.
• Create and modify SOH (Sales Office Hierarchy) in the CRM system.
• Collaborate with counterparts from other regions to ensure operational excellence.

What you'll need

• Bachelor's degree.
• 1+ years of experience in ArcGIS Pro.
• At least 6 months of experience on any CRM tool such as Salesforce, MS Dynamics 365, SAP CRM, HubSpot etc.
• Proficient in handling and analyzing large data sets in MS Excel and/or Power BI.
• Ability to communicate effectively in English, both written and verbal.

Nice to have

• Experience working with Anaplan.
• Knowledge of D&B SIC codes and customer segmentation methodologies.
• Experience supporting sales operations, territory planning, or customer data governance.
• Experience managing large datasets and performing data quality analysis.

Details

• Location: New Delhi (Noida), India.
• Hybrid work: employees are expected to work at a Rockwell location at least Mondays, Tuesdays and Thursdays unless they have a business obligation out of the office.