Global Support Contract Specialist - (IST Time Zone)

Overview

Global Support Contract Specialist (IST time zone) in Salesforce's Revenue Operations team, providing internal support and guidance to Account Executives in the Global SMB businesses.

What you'll do

• Provide superior internal support and guidance for Account Executives, including deal structure questions, order processing, and pre-quote conversion support.
• Ensure orders comply with revenue and company policy.
• Work with Sales, Rev Recognition and Legal on contract issues and provide suggestions and assistance for contract negotiation to ensure proper revenue recognition.
• Create and modify quotes as required.
• Ensure compliance with all company policies and be responsible for SOX compliance.
• Train Sales, particularly less experienced AEs, and facilitate cross-training among the team.
• Contribute ideas and innovations to improve existing systems, work processes and procedures.
• Create and update internal departmental policies.
• Participate in projects involving technical and financial concepts and provide recommendations.
• Review submitted contract and order forms for completeness, accuracy, and conformance to the Salesforce.com Sales Order Acceptance policy.
• Work with Sales and Collections to assist resolution of customer billing investigations and disputes.
• Share best practices with team members and contribute to the knowledge base.
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.

What you'll need

• 2+ years of sales operations or order management experience.
• Strong research and problem-solving abilities.
• Excellent interpersonal skills; ability to articulate verbally and in writing, willingness to appropriately debate difficult issues, and ability to think quickly.
• Ability to excel in a fast-growing, fast-paced environment, delivering accuracy while managing to deadlines where adaptability is imperative.
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and work with deadlines.
• Extreme attention to detail.
• Ability to clearly articulate case resolutions and actions required by Account Executives.
• Thrives in a team environment.
• Ability to work independently.

Nice to have

• Salesforce experience.

Details

• Location: Hyderabad, India.
• Time zone: IST.