Head of Devops & Automation India and Philippines

Overview

Lead a globally distributed engineering and operations organization responsible for platform reliability, DevOps and automation, AI operations, and the delivery of secure, resilient, and scalable technology solutions aligned with enterprise priorities.

What you'll do

• Manage managers and senior professionals responsible for delivering technology services, solutions, and capabilities aligned with strategic priorities
• Develop and implement technology strategies, roadmaps, and plans in partnership with business and technology leaders
• Identify and implement opportunities to improve technology capabilities, processes, service delivery, and operational effectiveness
• Provide oversight of technology solutions and services to support security, stability, availability, resilience, scalability, and business needs
• Develop and implement risk management strategies and partner with stakeholders to address technology and enterprise risk
• Direct complex technology initiatives and promote innovation and modernization to achieve business and technology objectives
• Collaborate with and influence professionals and experienced managers, and interact with third-party providers, regulatory bodies, or industry groups, as applicable
• Manage allocation of people and financial resources and develop a culture of talent development aligned with business objectives
• Lead major incident management, problem management, root cause analysis, and continuous service improvement initiatives
• Improve platform resiliency and reduce customer-impacting incidents through proactive engineering and automation
• Lead AI platform operations supporting GenAI, machine learning, model serving, inference platforms, ModelOps, and emerging Agentic AI solutions
• Establish operational practices for model monitoring, model drift detection, observability, lifecycle management, and governance
• Develop capabilities supporting Agentic AI operations and Agentic Reliability Engineering
• Evaluate and implement emerging AI technologies to improve operational effectiveness and engineering productivity
• Lead and develop a globally distributed organization of managers, engineers, reliability engineers, platform specialists, and operations professionals
• Drive organizational transformation from traditional support functions to an engineering-first operating model
• Develop succession plans, career paths, and technical growth opportunities for team members
• Serve as the executive point of contact for platform reliability, operational risk, and production stability
• Present platform health, reliability trends, risks, investments, and strategic priorities to executive leadership
• Influence executive technology strategy and investment decisions through data-driven recommendations, operational insights, reliability trends, and risk assessments
• Provide oversight to software craftsmanship, security, availability, resilience, and scalability of solutions developed by the teams or third party providers
• Lead implementation of projects and encourage engineering innovation
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations and/or provide a competitive advantage
• Act as an expert resource for architects in the development of target architectures and be responsible for the architecture of Journey Enablement products
• May represent Wells Fargo to external industry groups, influencing industry standards

What you'll need

• 10+ years of technology strategic leadership experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education
• 4+ years of management or leadership experience
• 10+ years of engineering experience
• Technical expert, innovator, and strategic thought leader within a specified technology engineering discipline such as applications, services, network, information security, database, operating systems, or web technologies
• Experience in rolling out and managing enterprise wide Kubernetes/Container solutions
• Experience in leading large scale digital transformation initiatives
• Must have experience in developing applications in cloud native technologies: microservices, Spring Boot
• Experience in Gen AI and Agentic AI technologies and tooling
• Must have experience in developing applications using event driven architecture using KEES (Kafka Enterprise Event Streaming) and streaming using Flink
• Core understanding of BFSI and services domain is a must
• Should have working knowledge of one of the cloud platforms: PCF, AWS, Azure, GCP, or Openshift container platform
• Experience applying software engineering concepts to technology delivery and operational decisions
• Knowledge of compliance requirements, risk controls, and cyber security management practices applicable to technology solutions
• Proven success managing projects, including plans, dependencies, risks, and delivery commitments
• Capability to develop strategy and translate priorities into technology roadmaps and execution plans
• Effective stakeholder relationship management across business and technology partners
• Ability to guide platform management decisions involving reliability, lifecycle, and service considerations
• Skill in business analysis and business enablement to translate business needs into actionable technology requirements and outcomes

Nice to have

• University degree in business or related discipline with 10+ years of experience
• Experience in designing and architecting enterprise grade applications including development of common components and frameworks
• Experience in designing low latency, high throughput applications specifically around NFR patterns and frameworks
• Rich experience working in Agile environment
• Hands-on experience adopting and implementing engineering practices such as TDD, BDD, developer led functional automation, automated deployment
• Experience in recommending changes to application architecture with knowledge of infrastructure aspects and good ability to articulate to stakeholders
• Implementing best practices from inception of SDLC like Git branching strategy, code reviews, test driven development
• Hands-on experience in Java or any similar JVM languages, eager to solve problems by quickly implementing a PoC
• Working knowledge of RDBMS, NoSQL like MongoDB, Hadoop and ELK stack
• Sound understanding of architecting middleware applications including API driven architecture
• Sound knowledge of event driven programming and messaging brokers like MQ, Kafka
• Good understanding of security best practices in implementing public facing external applications (Fortify scan, SonarQube, Black Duck scan)
• Appetite to solve scalability and performance issues, with strong troubleshooting skills
• Strong influential skills in vetting design with partners and articulating it precisely and concisely

Details

• Location: Bengaluru, India
• Posting end date: 18 Nov 2026