Helpdesk Executive

Overview

Helpdesk Executive responsible for day-to-day helpdesk operations for a client (Samsung), handling customer queries and managing support tickets on the helpdesk platform.

What you'll do

• Respond to customer queries via phone, email, or chat.
• Identify customer needs and assist with solutions for issues.
• Maintain records of employee interactions, transactions, comments, and complaints.
• Raise reactive and proactive calls in the Helpdesk software on a timely basis.
• Monitor and manage ticket queues in help desk software (Corrigo Enterprises).
• Escalate unresolved issues to the next level of support personnel.
• Maintain and track inventory for helpdesk operations.

What you'll need

• Minimum 1 year previous experience in a help desk or support role.
• Good communication skills.
• Excellent problem-solving and communication skills.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to work independently and as part of a team.

Details

• Client: Samsung.
• Location: On-site, Gurugram.
• Weekly hours: 48.