HR Help Desk Representative II

Overview

Responds to employee benefits eligibility and enrollment inquiries and prepares documentation for new hire and existing employee benefit changes within an HR Help Desk team.

What you'll do

• Respond to eligibility and enrollment inquiries about employee benefit programs, including life, health, and disability insurance, medical/dependent care spending accounts, COBRA, income continuance, other paid time off, and retirement and pension plans.
• Ensure appropriate documentation is prepared so new hire transactions and existing employee changes can be processed.
• Answer questions about benefits-related mailings and communications.
• Perform research to achieve problem resolution.
• Execute established standards fully, working independently within set frames and following set course.
• Develop own knowledge, share best practice and develop relevant solutions.
• Continuously improve day-to-day activities and processes.
• May act as formal team leader of more junior co-workers and set day-to-day operational objectives.

What you'll need

• Knowledge typically acquired from a professional or university degree.
• Approximately 1-2 years of practical professional experience in a particular area.

Details

• Location: INT 408 Gurgaon.