I&P-GN - SONG - Service - Salesforce Platforms- Consultant

Overview

Consult on Salesforce platform implementations, helping clients design service solutions, refine requirements, and improve customer service processes.

What you'll do

• Conduct Salesforce design sessions with clients.
• Gather and refine solution requirements.
• Present working demonstrations to stakeholders.
• Support Salesforce implementation and delivery tasks.
• Develop business cases, value propositions, and presentations.
• Contribute to pre-sales activities, including RFPs and proofs of concept.
• Create customer service points of view and reusable assets.

What you'll need

• 1–5 years of experience in Salesforce CRM platform implementations.
• Experience with Salesforce solution demonstrations and requirements gathering is strongly preferred.
• Strong stakeholder management and issue-resolution skills.
• Business analysis skills focused on service process analysis and redesign.
• Understanding of industry-specific customer service processes and functional needs.
• Strong business, data analytics, Excel, communication, presentation, and problem-solving skills.
• MBA from a tier 1 institute.

Nice to have

• At least one Salesforce certification.
• Exposure to pre-sales activities and service experience design.

Details

• Location: Bengaluru.