Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate within Accenture's Next Generation Customer Operations, handling customer and employee queries, escalations and complaints for the HR Contact Center, primarily serving the US region.

What you'll do

• Manage and resolve customer queries, handling escalations and complaints from dissatisfied customers and giving best resolutions.
• Close faults and complaints within SLAs.
• Handle queries from employees, customers and vendors of client organizations while ensuring seamless, personalized interactions.
• Manage a blended support process with 60-70% of interactions via calls and the remaining volume across emails and chats.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team with a predetermined, focused scope of work.

What you'll need

• Any graduation.
• 1 to 3 years of experience.
• Problem-solving skills.
• Agility for quick learning.
• Ability to work well in a team.
• Prioritization of workload.
• Hands-on experience with trouble-shooting.
• Strong communication and service skills.
• Strong problem-solving and critical/logical thinking abilities.

Nice to have

• Previous experience in customer or employee support.

Details

• Location: Mumbai.
• Night shift availability as per IST, with rotational shifts.
• Deliver services primarily catering to the US region.