HR Benefits Analyst

Overview

Entry-level Operations Support role providing day-to-day operations support in alignment with Citi operations support infrastructure and processes, acting as liaison between operations staff, relationship managers, project managers, custodians and clients.

What you'll do

• Maintain records and documentation, and store and retrieve records.
• Perform account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between the key business stakeholder and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments.
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements, performance reporting, advices, letters and notices.
• Fulfil clients' necessities while providing an exceptional client experience, measured by specific metrics.
• Appropriately assess risk when making business decisions, safeguarding Citigroup, its clients and assets, driving compliance with applicable laws, rules and regulations, and escalating, managing and reporting control issues with transparency.
• Perform other job-related duties as required.

What you'll need

• Bachelor's degree/University degree or equivalent experience.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.

Nice to have

• Previous relevant experience.

Details

• Location: Mumbai, Maharashtra, India.
• Employment type: Full time.