Inbound Sales Representative Associate-Voice

Overview

Inbound Sales Representative Associate in Accenture's HR Contact Center within the Next Generation Customer Operations process, handling queries from employees, customers and vendors of client organizations, with a blended support process and US-region delivery.

What you'll do

• Manage and resolve customer queries, handle escalations and complaints, and give the best resolutions.
• Close faults and complaints within SLAs.
• Handle queries from employees, customers and vendors of client organizations while ensuring seamless, personalized interactions.
• Handle a blended support process with 60-70% of interactions via calls and the remaining volume across emails and chats.
• Solve routine problems, largely through precedent and referral to general guidelines.
• Work as an individual contributor within a team, with a predetermined, focused scope of work.

What you'll need

• Any Graduation
• 1 to 3 years of experience
• Problem-solving skills
• Agility for quick learning
• Ability to work well in a team
• Prioritization of workload
• Hands-on experience with trouble-shooting
• Strong communication and service skills
• Strong problem-solving and critical/logical thinking abilities

Nice to have

• Previous experience in customer or employee support

Details

• Location: Mumbai
• Deliver services primarily catering to the US region, requiring night shift availability as per IST.
• May require working in rotational shifts.
• Receive detailed to moderate level of instruction on daily tasks and detailed instruction on new assignments.