Intapp Technical Team Lead

Overview

Lead a team delivering technical support and managed services for Intapp products to Harbor's legal industry clients, ensuring successful client engagement and high customer satisfaction.

What you'll do

• Offer clients technical direction by applying industry experience and best practices.
• Directly participate in the technical resolution of client tasks.
• Work with the team to ensure high customer satisfaction through on-time, in-budget, and in-scope delivery of the managed service.
• Report to upper management on client issue status and progress.
• Track client agreement budgeting, allocate resources, manage change requests, schedule resources, and oversee customer support.
• Present Harbor's capabilities and initiatives to a breadth of system stakeholders for new and existing clients.
• Collaborate with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients.
• Manage people throughout the employment life cycle, from hiring to exiting, including shaping a positive environment, setting team tactics, allocating resources (including vacation and sick approvals), evaluating performance, and overseeing team operations.
• Develop and coach team members.
• Identify training needs for the entire team and coordinate possibilities with HR.

What you'll need

• 3+ years of experience using and configuring Intapp products.
• 3+ years of experience in a customer-facing role.
• Proficiency in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle from inception to completion.
• Intermediate experience with collaboration and project tracking tools: JIRA, Confluence, and MS Project.
• Competence in problem solving, customer focus, communication, collaboration, organizational support, quality focus, and punctuality.

Nice to have

• Experience in people management.
• Mentoring colleagues.
• Proficiency in XML, JQUERY/JSON, and REST APIs.
• Proficiency in SQL.
• Experience working with the MS Azure Platform, particularly logic apps and functions.
• Experience working in Boomi.

Details

• 100% remote position that can be performed from anywhere within the US, with the West Coast preferred.