Intern- MGF

Overview

Internship supporting the Maersk Ground Freight team with customer communication, delivery exception handling and real-time route monitoring.

What you'll do

• Handle inbound and outbound communications with customers, client personnel, delivery teams, carrier partners and internal stakeholders via phone, email and SMS.
• Assess customer needs and provide timely, accurate and effective solutions to delivery-related inquiries, issues and exceptions.
• Troubleshoot delivery exceptions in coordination with delivery and carrier teams, including customer availability concerns, route challenges, locating delivery addresses, go-backs, and communicating revised delivery timeframes.
• Monitor assigned delivery routes and teams in real time to support adherence to planned schedules, on-time performance and successful delivery execution.
• Provide real-time route status updates and proactively communicate delivery exceptions, delays and risks to relevant stakeholders.
• Report and escalate route and delivery issues as appropriate, coordinating with field operations, carrier teams and other stakeholders to drive timely resolution.
• Collaborate with field operations and carrier partners to resolve operational challenges and maintain service continuity.
• Deliver intraday updates and reports on route performance, delivery status and operational exceptions.
• Conduct proactive follow-up with customers following exception-based resolutions to confirm satisfaction and ensure a positive customer experience.
• Support carrier compliance with operational standards, service expectations and customer requirements.
• Meet defined customer service, dispatch and operational KPI targets within established service levels.
• Apply company values, policies and service standards in all customer and stakeholder interactions.

What you'll need

• Currently pursuing or graduated with a Bachelor's degree.
• Okay to work in US time shifts.
• Able to start immediately.

Details

• Location: Chennai, India.
• Working in US time shifts.