About the Job

We are seeking a talented and driven individual to join our team as an International Voice Process professional. In this role, you will be responsible for handling international client interactions, providing exceptional customer service, and driving sales and business development. The position offers a unique opportunity to work in a dynamic and diverse environment, where you can showcase your exceptional communication skills, customer engagement abilities, and sales acumen.

Roles & Responsibilities

• Engage with international clients through various communication channels, including phone, email, and online platforms
• Provide excellent customer service and resolve customer inquiries and concerns in a timely and professional manner
• Develop and maintain strong customer relationships to foster long-term partnerships
• Utilize customer relationship management (CRM) tools to track and manage customer interactions
• Contribute to the company's sales and business development efforts by identifying and pursuing new opportunities
• Demonstrate convincing skills to effectively present products and services to clients
• Maintain a night shift schedule to cater to international time zones
• Engage in telemarketing activities to generate new leads and prospects

Required Skills & Qualifications

• Possess excellent communication skills, both verbal and written, with the ability to interact effectively with international clients
• Demonstrate proficiency in the International Voice Process and client handling
• Exhibit customer service proficiency and a strong commitment to delivering exceptional customer experiences
• Have basic computer proficiency and the ability to navigate various software and CRM systems
• Showcase customer engagement and customer relationship management skills
• Possess sales and business development experience, with the ability to identify and pursue new opportunities