IT Analyst Applications - File Transfer Administrator

Overview

Support and maintain enterprise file transfer solutions, primarily IBM MQ and Managed File Transfer, covering both reactive incident support and proactive customer engagement to keep data movement reliable and secure.

What you'll do

• Administer and support enterprise file transfer platforms, primarily IBM MQ / Managed File Transfer (MFT).
• Respond to and resolve support tickets, ensuring clear communication and adherence to SLAs.
• Establish and configure new file transfers, including onboarding new customers and use cases.
• Troubleshoot file transfer failures, connectivity issues, and performance problems across existing file transfers.
• Proactively engage customers to identify issues, validate connectivity, and improve service reliability.
• Collaborate with global support teams (US and India) to manage incidents and coordinate resolutions.
• Work with vendors to support issue resolution, system upgrades, patching, and ongoing platform maintenance.
• Support project-based initiatives with defined deliverables and timelines.
• Perform routine system administration tasks including monitoring, health checks, and maintenance.
• Document configurations, processes, and troubleshooting procedures to support operational consistency.
• Support additional file transfer technologies as needed, developing end-to-end administrative capability (e.g. GoAnywhere).

Nice to have

• Experience with IBM MQ Managed File Transfer (MFT).
• Experience with secure file transfer protocols such as SFTP and FTPS.
• Strong troubleshooting and customer support skills.
• Experience working in a global support model with cross-region collaboration.
• Exposure to IBM integration technologies such as App Connect Enterprise (ACE) or DataPower.

Details

• Location: Bangalore, Karnataka (preferred base: Bangalore – Caterpillar PSN).
• Work mode: Onsite five days a week.
• Visa sponsorship is not available for this position.