IT Customer Service Analyst

Overview

Accenture is hiring an IT Customer Service Analyst for Chat and Service Desk Non-Voice Support, aligned with its Customer Support vertical.

What you'll do

• Manage customer queries, handling escalations and complaints of dissatisfied customers and giving the best resolutions.
• Close faults and complaints within SLAs.
• Record, diagnose, troubleshoot, resolve or assign incidents and service requests based on defined scope of support.
• Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
• Perform analysis and solve lower-complexity problems.

What you'll need

• Any graduation.
• 3 to 5 years of experience.
• Primary skill: Service Desk Non-Voice Support.

Nice to have

• Good at email and chat processes.
• Good typing skills.

Details

• Location: Hyderabad.
• You will receive moderate-level instruction on daily work tasks and detailed instructions on new assignments.
• Your day-to-day interaction is with peers within Accenture before updating supervisors; limited exposure with clients or Accenture management.
• Individual contributor as part of a team with a focused scope of work.
• May require working in rotational shifts.