IT Service Desk Manager

Overview

Responsible for day-to-day technical support to employees for hardware and software systems, leading a team of Specialists and driving IT service desk operations.

What you'll do

• Provide day-to-day technical support to employees for a range of hardware and software related systems.
• Respond to and diagnose problems through discussion with users, including troubleshooting, fault rectification and problem escalation.
• Provide effective and timely resolution of users' problems, queries or complaints.
• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
• Be the driving force behind the development of new solutions for programs, complex projects, processes or activities.
• Serve as final decision/opinion maker in the area, and coach, mentor and train others on the area of expertise.
• Ensure the implementation of short to medium term activities within the business area or support sub-function in the context of the strategy for the department.
• Ensure appropriate policies, processes and standards are developed and implemented to support short to medium term tactical direction.
• Lead a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

What you'll need

• Experienced Specialist in one specialized discipline, with a thorough understanding of related disciplines.

Details

• Location: INT 408 Gurgaon.