IT System Support Specialist

Overview

d-Matrix is seeking an IT Systems Support Specialist on a 1-year onsite contract to support end users and keep IT infrastructure running across the APAC offices.

What you'll do

• Administer the Microsoft 365 tenant, supporting macOS and Windows laptops and managing wireless networks.
• Manage new-hire onboarding for the India and Australia offices, including M365 account creation, laptop procurement, and deployment.
• Troubleshoot and resolve IT and cybersecurity issues reported by team members, escalating as needed for timely resolution.
• Keep office equipment running smoothly, including printers, video conferencing systems (TVs, tablets, cameras), and related peripherals.
• Support IT projects and initiatives, including software upgrades and system migrations.
• Document IT processes, procedures, and configurations to keep documentation accurate and current.
• Stay current on emerging technologies and industry best practices to continuously improve the IT infrastructure.

What you'll need

• 2-3+ years of experience in an office IT environment, ideally at a technology company.
• Experience administering Microsoft 365, including Entra, Exchange, SharePoint, and Teams.
• Strong troubleshooting skills across macOS, Windows, laptop hardware, and wireless networking.
• Strong written and verbal English communication skills, with the ability to work effectively across all levels of the organization.
• Highly organized, with the ability to self-prioritize and work independently with minimal supervision.

Nice to have

• Experience with JAMF Pro, Intune, or similar MDM platforms.
• Familiarity administering a managed wireless network (e.g., Unifi, Meraki).
• Experience using Jira and Confluence.

Details

• Hybrid: onsite in the office three (3) days a week at the Bangalore, India HQ.
• Onsite in Bengaluru, with remote/shared support for the Sydney, Australia and Belgrade teams.
• Contract role, 1 year, 40 hours/week.