IT Support Specialist

Overview

Provide first-level technical support to internal customers, resolving hardware, software and technical issues with minimal recurring problems and maintaining high customer satisfaction.

What you'll do

• Respond to telephone calls and email messages from users requesting assistance, and log and keep records of customer and employee queries.
• Interpret problems and analyze possible causes of hardware and software failure.
• Identify computer hardware, software and telecommunications malfunctions and take appropriate action to resolve them while ensuring data and system integrity.
• Conduct tests, configure, install, modify, maintain and repair computer hardware, operating systems, applications, software patches and updates as necessary.
• Assist in conducting user application testing during program implementation, migration and system maintenance.
• Perform desktop system maintenance and upgrades, including all desktop OS patches.
• Create and maintain documentation of instructional procedures (such as hardware/software installation) and knowledge-based troubleshooting techniques.
• Maintain an inventory of computer hardware assets, peripherals and software licenses owned by the company.
• Perform scheduled preventive maintenance of computer systems.

What you'll need

• At least 2 years of minimum experience.
• A Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
• Knowledge of I.T. systems and equipment, including their installation, configuration, maintenance and repair.
• Working knowledge of I.T. requirements and demands in call center operations and corporate organizations, particularly in operations support.
• Above-average problem-solving, decision-making and analytical skills.
• Good time and project management skills.
• Excellent English communication skills, both spoken and written.
• Adaptability to changing work schedules and working hours.
• Excellent customer orientation and interpersonal, customer care skills.

Nice to have

• Skilled technical writing, able to document problems and solutions for customers and other technical support personnel.

Details

• Location: Navi Mumbai, India.
• Required to adapt to changing work schedules and working hours.