Cloud Engineer I ( Azure ) - IN

Overview

L1 Azure Infrastructure Support Engineer role in the Cloud Operations team, providing 24x7 operational support for Azure-based infrastructure, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure.

What you'll do

• Monitor Azure infrastructure, applications, and services using approved monitoring tools.
• Acknowledge, triage, and respond to alerts and incidents within agreed SLAs.
• Perform first-level troubleshooting and resolution of infrastructure issues.
• Escalate unresolved or complex incidents to L2/L3 support teams following defined procedures.
• Participate in major incident bridges and provide timely updates.
• Ensure accurate documentation of incidents, service requests, and resolutions.
• Monitor and support Azure Virtual Machines (Windows and Linux).
• Perform routine operational tasks on Azure resources.
• Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.
• Support Azure Backup and recovery operations.
• Assist with storage administration and capacity monitoring.
• Validate successful completion of scheduled jobs and maintenance activities.
• Perform routine health checks on servers and infrastructure components.
• Support patching and maintenance activities as per established procedures.
• Perform basic troubleshooting of Windows Server and Linux systems patching and backup issues.
• Execute standard service requests and operational tasks.
• Support implementation of approved changes under supervision.
• Validate system health before and after changes.
• Maintain accurate operational records and change documentation.
• Maintain and update operational runbooks, SOPs, and knowledge articles.
• Provide detailed shift handovers to incoming support teams.
• Communicate effectively with customers, vendors, and internal stakeholders.
• Participate in process improvement initiatives and operational reviews.

What you'll need

• Bachelor's degree in information technology, Computer Science, Engineering, or Graduate; equivalent practical experience will also be considered.
• 1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support.
• Basic knowledge and operational support experience with Microsoft Azure: Azure Virtual Machines, Azure Virtual Networks (VNet), Network Security Groups (NSG), Azure Storage Accounts, Azure Backup, Azure Monitor, Log Analytics Workspace, Azure Alerts and Action Groups, Azure DNS, Recovery Services Vault.
• Windows Administration: Event Viewer analysis, Disk and File System Management, Service Monitoring, basic PowerShell knowledge.
• Linux Administration: Service Management, Log Analysis, basic Shell Scripting.
• Experience or exposure to Azure Monitor, AlertOps, and other infrastructure monitoring tools.
• Experience using ticketing and service management platforms such as ServiceNow or HaloITSM.
• Experience supporting Windows and Linux operating systems.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Customer-focused approach.
• Ability to work effectively in a 24x7 rotational shift environment.
• Strong attention to detail.
• Good documentation and reporting skills.
• Ability to prioritize tasks and manage multiple incidents simultaneously.
• Team-oriented mindset with a willingness to learn new technologies.

Nice to have

• Microsoft Azure Fundamentals (AZ-900) certification.
• Microsoft Azure Administrator Associate (AZ-104) certification.
• ITIL Foundation Certification.
• Exposure to Microsoft Azure environments.
• Basic PowerShell scripting.
• Understanding of cloud security concepts.
• Exposure to Azure DevOps and automation tools.
• Knowledge of infrastructure monitoring and alert management.
• Familiarity with backup and disaster recovery concepts.
• Understanding of ITIL processes and best practices.

Details

• Location: India, work from home (remote).
• Works in a 24x7 rotational shift environment.