IT Techno Functional Analyst

Overview

This role delivers, supports, and continuously improves Transportation, Procurement, and Logistics IT solutions, partnering with business stakeholders, vendors, and IT teams across the full solution lifecycle.

What you'll do

• Partner with business, operations, and product stakeholders to gather requirements, analyze processes, and define functional and non-functional requirements and solution designs.
• Translate business requirements into functional specifications, user stories, test scenarios, acceptance criteria, and implementation plans.
• Lead and support all phases of the product lifecycle, including requirements, design, development, testing, release planning, deployment, production support, and continuous improvement.
• Manage transportation technology products through ServiceNow-based service management processes, including Incident, Problem, Change, Release, Knowledge, and Service Request Management.
• Troubleshoot and resolve complex application, integration, and production issues within established SLAs, coordinating with business teams, vendors, and support partners.
• Support and coordinate major incident management, root cause analysis, problem resolution, and corrective action planning.
• Coordinate cybersecurity vulnerability management, including risk assessment, remediation planning, patch coordination, security compliance, audit support, and closure of application and infrastructure vulnerabilities.
• Manage application maintenance, environment management, server patching, platform upgrades, and technology refresh initiatives.
• Drive operational excellence through automation, AI-enabled capabilities, self-service solutions, intelligent monitoring, predictive analytics, and process optimization.
• Measure, monitor, and improve service performance and support effectiveness using data-driven metrics and continuous improvement practices.
• Create and maintain test strategies, test plans, regression suites, and validation processes to ensure solution quality and release readiness.
• Develop and maintain functional, operational, and technical knowledge of transportation processes, applications, integrations, and industry trends.

What you'll need

• Strong knowledge of supply chain and transportation logistics, including international planning and execution, inbound and outbound transportation, multimodal operations (ocean, air, ground), freight visibility, analytics, consolidation, and network optimization.
• Experience with transportation platforms such as Blue Yonder (JDA) Transportation Management, E2open, Infor Nexus (GT Nexus), and related logistics technologies.
• Demonstrated Functional Analyst expertise with end-to-end product lifecycle ownership across Agile and Waterfall delivery methodologies.
• Working knowledge of modern application architecture, Java/J2EE technologies, Spring Framework, REST APIs, SQL, Oracle/Snowflake databases, OpenShift, DevOps practices, and distributed system troubleshooting.
• 4+ years of IT experience in application development, support, services and product delivery.
• BE / B Tech / MCA education.
• Ability to develop and maintain strong business, operational, and technical knowledge of transportation, procurement, and logistics processes and solutions.
• Ability to manage multiple assignments, projects, support activities, and competing priorities in a fast-paced environment.
• Analytical thinking and problem-solving skills to identify issues, evaluate options, and recommend solutions.
• Ability to collaborate effectively with business stakeholders, vendors, and cross-functional IT teams.
• Clear, professional communication with both technical and non-technical audiences.
• Accountability, ownership, and follow-through in assigned work and issue resolution.
• Ability to adapt quickly to changing business priorities, technologies, and operational requirements.
• Initiative, learning agility, customer focus, and ability to work independently and as part of a team.

Nice to have

• Knowledge of Blue Yonder (JDA) TM, E2open, Infor Nexus (GT Nexus), and related transportation technologies.
• Experience with Agile delivery methodologies, ServiceNow IT Service Management (ITSM), Microsoft Azure DevOps, and CI/CD practices.
• Knowledge of Java, Python, SQL, middleware technologies, APIs, and data formats such as REST, JSON, XML, and EDI.
• Understanding of SOA, messaging, and enterprise integration concepts.
• Experience supporting enterprise applications, incident and problem management, and production operations.
• Knowledge of automation, AI-enabled capabilities, observability, monitoring, and cybersecurity best practices.

Details

• Location: Bangalore, Karnataka, India.
• Works onsite five days a week.
• Shift: project dependent, 1 PM to 10 PM IST (North America and Europe operations) or 7:30 AM to 4:30 PM IST (Asia Pacific operations).
• Weekend deployment activities and support (on-demand, monthly or emergency release).
• Flexibility to support global operations, production deployments, critical incidents, and continuous improvement initiatives.
• Visa sponsorship is not available for this position.