Key Account Manager, Midwest

Overview

Key Account Manager for Axis's Midwest major end-customer accounts, serving as the primary point of contact for multi-year, multi-region accounts above $1 million assigned by area sales management.

What you'll do

• Act as the point person within Axis to manage all aspects of the relationship with assigned major accounts.
• Manage the daily running of accounts from inception and assignment through to transition.
• Manage the strategic development of accounts to deepen the Axis relationship across product lines, geographies and over an extended time horizon.
• Take part in the sale and implementation of accounts, including presentations and proposals to decision makers, site management of pilot installs, and integration testing with ecosystem partners.
• Manage the relationship with all end users and ecosystem partners involved in the account.
• Build a team around the account and coordinate resources and communication between sales, business development, marketing and technical services.
• Write and maintain all account documentation, including meeting minutes, notes, designs, Axis CRM entries and tracking tools.
• Take part in account design, including site surveys, camera recommendations, camera placement, field of view, pixels on target, site drawings (Visio, CAD, etc.), and system design including third-party recommendations and integration.
• Maintain precise documentation of product configuration and specifications relevant to the account.
• Assemble weekly, bi-weekly or monthly reporting as required.
• Coordinate any post-sales support or technical assistance.
• Perform other related duties as assigned.

What you'll need

• Bachelor's degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems.
• 5+ years in Sales, National / Key Accounts, Sales Engineering, or Project Management, ideally in the video and physical security markets.
• Strong account management and team-building skills, with particular focus on attention to detail and strategic planning.
• Proven ability to build strategic and trusted relationships at all levels with the end user.
• Ability to manage relationships with multiple integrators, distributors and partners competing for the same account.
• Strong verbal, listening and written communication, presentation and training skills.
• High level of technical ability for shootouts, proofs of concept, pilots and pre- and post-sale troubleshooting.
• Ability to convey complex technologies and specifications easily.
• Experienced design documentation skills (schematics, flow charts, metrics, FOV, pixels on target, etc.).
• Strong knowledge of the physical security market, including products and future trends.
• Knowledge of video transport protocols and compression technologies.

Nice to have

• Experience with Salesforce.

Details

• Location: the ideal candidate resides in the Chicago area.
• Work mode: remote (USA, Illinois).
• Travel: up to 60% travel expected on occasion.
• Physical demands: occasionally lift 20-40 lbs; ability to climb and stand on ladders or lifts for extended periods; ability to work at heights, including ceilings, ladders and rooftops.
• Employment type: permanent.