L&D Trainer

Overview

Work closely with business stakeholders and the L&D team to design, deliver and evaluate learning initiatives that give all employees the development they need, primarily supporting the sales function.

What you'll do

• Assess learning needs within the business, engage key stakeholders and align training plans with organizational goals.
• Diagnose capability gaps and review the current learning curriculum to address immediate and future business requirements.
• Design and deliver learning interventions aligned with commercial objectives such as improving customer service, driving sales growth and supporting talent development.
• Develop onboarding programs, create e-learning content and facilitate coaching and training sessions.
• Evaluate the effectiveness of learning interventions and measure their impact on business outcomes.
• Gather feedback from participants, stakeholders and business leaders and use it to refine learning programs.
• Oversee learning schedules, track attendance, maintain accurate records and manage L&D projects as directed by leadership.
• Design, deliver and continuously improve end-to-end orientation and job-specific onboarding programs for new starters.
• Deliver orientation sessions covering business context, culture, systems, compliance and ways of working.
• Learn the business, operating models and workflows quickly to become a subject matter expert in the areas being trained.
• Partner with operational leaders, managers and SMEs to keep onboarding content relevant, practical and aligned to current business needs.
• Monitor onboarding effectiveness and recommend enhancements to improve learning transfer and time-to-productivity.

What you'll need

• Demonstrated ability to communicate clearly and explain learning concepts to various audiences.
• Strong analytical skills to use data to evaluate learning outcomes and make improvements.
• Ability to build relationships and influence stakeholders across all levels.
• Comfort adapting to changing priorities in a dynamic work environment.
• Creative problem-solving to meet complex learning challenges and business needs.
• Ability to promote a culture of learning within the organisation.
• Bachelor's degree in human resources, Learning & Development, Business Administration, Education, Psychology or a related field.
• Proven experience delivering instructor-led and virtual training programs.
• Experience designing onboarding, orientation and job-specific learning interventions.
• Comfort working in a fast-paced, matrixed environment, ideally supporting operations teams.
• Minimum 1–3 years of experience in training, L&D or talent development, majorly in the international market or global space.

Nice to have

• Experience in healthcare staffing, recruitment, sales or service delivery.
• Sales and recruitment training experience.

Details

• Location: Gurugram.
• Reports to the Learning & Development Manager.