Lead AI Solution Architect & Agentic Engineer

Overview

Lead the India technical pod to design, build and govern secure, reliable and reusable AI solutions, including agentic workflows and integrations with enterprise platforms.

What you'll do

• Design end-to-end architecture for AI products, agents and automations, including integrations with Salesforce, ERP and enterprise data platforms.
• Build and lead hands-on development of agentic workflows, prompts, skills, retrieval patterns and integration components.
• Define and maintain engineering standards, design patterns and a library of reusable components that speed delivery across products.
• Establish evaluation frameworks covering accuracy, quality, latency, cost and human-oversight effort, and use them to gate releases.
• Lead technical reviews and partner with Group IT on architecture standards, security, deployment and production-readiness requirements.
• Lead, coach and review the work of the India technical pod, including the Applied AI & Automation Engineer.
• Instrument solutions with telemetry for quality, cost, exceptions and human overrides to support AgentOps and AI economics reviews.
• Provide technical input to business cases, estimates and stage-gate decisions.

What you'll need

• Bachelor's degree in computer science, engineering or a related technical field.
• 8+ years of software engineering or solution architecture experience.
• At least 2 years building production LLM, generative AI or agentic solutions.
• Experience with enterprise AI platforms such as Azure OpenAI, Azure AI Foundry, Copilot Studio or Salesforce Agentforce, or alternative platforms such as ChatGPT or Claude.
• Experience designing retrieval-augmented generation, orchestration and evaluation of AI systems.
• Experience integrating with CRM or ERP systems and with integration platforms such as MuleSoft.
• Demonstrated technical leadership, including mentoring engineers and leading design reviews.
• Strong English communication skills and ability to work across US and Australian time zones as required.

Nice to have

• Master's degree.
• Salesforce and SAP or Oracle integration experience.

Details

• Location: Noida, India.
• Work across US and Australian time zones as required.