Lead Analyst - Design Assurance & Product Management - Operations

Overview

Lead the operational backbone of GSK's Design Assurance practice in Cyber Architecture and Solutions, covering intake, scheduling, tooling, reporting and committee governance.

What you'll do

• Run Design Assurance intake in ServiceNow: log every review request, scope-check it, and route it to the right domain reviewer across Network and Zero Trust, Platform Security and MDR, Application Security, Data Security and Cloud, OT Security and Vulnerability and Configuration Management, and Cryptography, PQC and AI Security.
• Confirm the architecture specification exists and is current before a review starts, and reject requests that arrive without one.
• Maintain the review calendar and reviewer allocation against capacity, and publish turnaround commitments to requesting programmes.
• Administer and version-control the Design Assurance template and tooling set, publishing approved updates and withdrawing superseded versions.
• Produce practice reporting in Power BI: throughput, first-time-pass rate, turnaround against SLA, coverage by domain and bypass rate.
• Prepare governance forum packs and the supporting evidence trail, to GxP record-keeping standards.
• Track findings and time-bound conditions to closure across the practice, chase stalled items, and escalate aged items by name.
• Own the assurance register as the single record of what has been reviewed, by whom and with what outcome.
• Assemble audit and regulatory evidence requests, including the decision trail showing a review operated.
• Improve the intake and coordination process and automate the manual steps.
• Use approved AI tools in day-to-day work, validating outputs and following GSK's Responsible AI, privacy and security requirements.

What you'll need

• 10+ years in cyber security, technology governance or programme coordination.
• Experience running DA intake and triage (scope check, specification check and allocation to the right domain analyst) and managing the review calendar.
• Experience owning DA tooling and templates (GRC system, SharePoint and review packs) with automated intake, reminders and reporting.
• Experience administering the Design Assurance Committee (agenda, minutes and actions) and maintaining the DA knowledge base and requestor onboarding.
• Experience using AI and automation to streamline DA intake, triage and reporting, and routing AI tool reviews to the right specialist.
• Bachelor's degree in a relevant discipline, or equivalent professional experience.

Nice to have

• GRC tooling such as ServiceNow, and SharePoint or equivalent repository management.
• Power BI or equivalent for DA performance and governance reporting.
• Workflow automation or low-code tooling for intake and reminders.
• Exposure to security architecture and GxP-compliant documentation practice.
• Experience operating a controlled records environment where retention, version history and approval trails survive an inspection without reconstruction.

Details

• Location: Bengaluru Luxor North Tower.