Lead/Architect, Enterprise Resilience Consultant - BCP

Overview

Support MassMutual's enterprise resilience program in Hyderabad, India, contributing to business continuity, operational resilience, disaster recovery, emergency preparedness, crisis response support, governance, reporting and continuous improvement, under the direction of senior team members.

What you'll do

• Support enterprise resilience program activities by maintaining plans, trackers, issue logs, evidence repositories, meeting materials and status updates.
• Assist with business continuity, operational resilience, disaster recovery, emergency preparedness and third-party resilience activities by gathering inputs, reviewing documentation, tracking actions and escalating gaps or overdue items.
• Coordinate resilience exercises, plan validations, workshops and stakeholder meetings by preparing agendas, materials, attendance records, notes, action items and follow-up communications.
• Partner with business and technology stakeholders to collect and validate resilience information (such as BIAs, DR Plans, etc.), including critical functions, dependencies, recovery strategies, contingency procedures, testing evidence, supplier documentation and remediation updates.
• Prepare reporting and analysis that provide visibility into resilience posture, open issues, testing progress, program health and emerging risks.
• Support incident and disruption response activities by helping assess potential impacts, document decisions, coordinate updates, track follow-up actions and maintain records through recovery or closure.
• Identify opportunities to improve process consistency, documentation quality, stakeholder experience and reporting routines while staying aligned with enterprise standards.

What you'll need

• 5 - 7+ years of experience in business continuity, operational resilience, disaster recovery, emergency management, enterprise risk management, third-party risk management, technology risk, operations, or related program execution.
• Bachelor's degree or equivalent work experience.
• Experience supporting program management, risk assessments, control reviews, plan maintenance, testing, issue tracking, action-item management or stakeholder reporting.
• Strong knowledge of implementing AI-enabled solutions, including identifying use cases, supporting adoption, evaluating operational impacts and aligning implementation activities with business, risk and governance requirements.
• Experience working with cross-functional stakeholders in risk, technology, operations, compliance, procurement, legal, business continuity, disaster recovery or supplier management.
• Proficiency with Microsoft Office products, including PowerPoint, Excel, Word, Outlook, Teams and SharePoint.
• Experience preparing written communications, status updates, meeting materials, summaries, trackers or reporting deliverables for stakeholders.
• Ability to work flexible hours when needed to support time-sensitive resilience activities, global stakeholders, significant incidents, exercises or critical deliverables.

Nice to have

• Experience supporting resilience, business continuity, disaster recovery, crisis management, emergency preparedness, third-party resilience or operational risk programs in insurance or financial services.
• Understanding of operational resilience, business continuity planning, disaster recovery, emergency response, dependency mapping, incident response, supplier risk or issue management practices.
• Experience with Archer, ProcessUnity, Jira, SharePoint, continuity planning tools, workflow management tools, supplier risk platforms, reporting platforms or similar systems.
• Experience developing dashboards, scorecards, metrics, meeting materials, governance updates, management reporting or executive-ready summaries.
• Knowledge of resilience-related regulatory expectations or industry practices, such as ISO 22301, FFIEC guidance, DORA, NIST or similar frameworks.
• Professional certification such as CBCP, MBCP, CRISC, CISA, CISM, PMP or equivalent experience.
• Ability to translate complex resilience, risk and operational information into clear actions, owners, timelines and stakeholder-ready insights.

Details

• Based in Hyderabad, India.
• Supports the Head of Enterprise Resilience.
• Flexible hours may be required for time-sensitive activities, global stakeholders, significant incidents, exercises or critical deliverables.