Lead Clinical Configuration Analyst

Overview

Lead the technical configuration of platform requirements for Cohere's Platform-as-a-Service (PaaS) clients, serving as a technical SME for client-facing analysts across the customer lifecycle.

What you'll do

• Ensure thorough understanding of client's technical requirements to facilitate seamless configuration of platform requirements during new client implementations
• Test configurability of new product functionality, or enhanced existing functionality, built to accommodate custom client requirements
• Define test scenarios and success criteria for all new and existing client platform configurations
• Execute on configuration of platform requirements in accordance with project timelines and client expectations
• Triage and resolve technical issues, during end-to-end testing or post-implementation, in a timely manner to ensure client satisfaction
• Serve as a technical SME for client-facing analysts during each stage of the customer lifecycle: providing education and answers to questions around configurability of client platform requirements; occasionally interfacing directly with clients to address issues
• Collaborate with Product, Development, Design, and Engineering to scope, develop, and implement internal configuration management tools that will help scale configuration work

What you'll need

• 6-9 years of professional experience in a Configuration Management role
• Bachelor's degree in Computer Science, Systems Engineering, or related field
• Problem-Solving and Critical Thinking Skills: Ability to develop deep product expertise and leverage it to investigate issues and provide high-quality problem resolution
• Project Execution Skills: Experience setting goals and meeting deadlines for multiple ongoing projects
• Collaboration: Experience interfacing with internal, cross-functional stakeholders and colleagues on the development of product enhancements
• Advanced Proficiency in Excel, including advanced functions and data analysis
• Experience creating and updating JSON-based business rules to drive system behavior
• Familiarity with Jira for task tracking and project management
• Passionate about improving the U.S. healthcare system and helping ensure every patient receives the best care possible
• Must be comfortable working independently in a fast paced environment

Nice to have

• Experience in HealthTech startups
• Advanced degree or certification in Computer Science, Systems Engineering or related field
• Proficiency with building and/or maintaining dashboards in self-service business intelligence tools such as Tableau or PowerBI
• Proficiency with using SQL to extract insights from complex healthcare data sets
• Healthcare Knowledge: Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations
• ISMS roles and responsibilities; good knowledge of information practices
• Assist the manager in all information security activities implementation and maintenance process
• Ensure the team is imparted with competence related to information security
• Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager

Details

• Location: Hyderabad, Telangana, India
• Reports to the Senior Manager, PaaS Value Delivery
• Ability to commute or relocate to Hyderabad, Telangana before starting work (preferred)
• Interview process (subject to change): Talent Acquisition connect, Hiring Manager meeting, behavioral interview(s), case study interview with Senior Leadership