Lead Partner Success Implementation Engineer

Overview

The Lead Partner Success Implementation Engineer is a lead-level individual contributor who provides advanced technical leadership across partner implementation, readiness, troubleshooting, and product adoption. The role oversees complex implementations, develops technical standards, and coaches Implementation Engineers and partner-facing teams.

What you'll do

• Deliver technical guidance and troubleshoot platform issues for partner customers.
• Lead escalated support engagements, root-cause analysis, and systemic fixes.
• Oversee complex implementations involving configuration, integrations, deployment architecture, and onboarding.
• Define readiness criteria and guide transitions from implementation to steady-state support.
• Assess partner maturity, identify technical gaps, and build scalable adoption plans.
• Create technical playbooks, best practices, documentation, and training materials.
• Coach Implementation Engineers and lead executive business reviews.

What you'll need

• 7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer-facing role.
• Expertise diagnosing complex issues across integrations, APIs, configuration, and deployment environments.
• Exceptional communication skills for technical and executive audiences.
• Ability to lead technical projects and influence stakeholders without direct authority.
• Willingness to travel up to 20% regionally, with some international travel.

Nice to have

• Experience working with channel or reseller organizations.
• Experience in a global technology or SaaS organization.
• Experience in professional services or solution delivery.
• Knowledge of global partner ecosystems or channel and alliances strategy.
• Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.

Details

• Location: Germany.
• Work mode: Remote.
• Role type: Individual Contributor.