Lead Technical Onboarding Engineer

Overview

Lead a hands-on technical onboarding function for enterprise Neo4j customers, acting as player-coach and technical anchor for a four-person onboarding team, guiding customers from contract signature to production-ready graph environments.

What you'll do

• Lead technical discovery sessions with enterprise customers to define success criteria, milestones, architecture patterns, and risk mitigation strategies.
• Guide the provisioning of Neo4j AuraDB environments and self-managed clusters across AWS, Azure, and GCP, establishing secure network architectures using PrivateLink, Private Endpoints, and peering.
• Implement baseline system hardening, TLS/SSL termination, encryption-at-rest protocols, and enforce least-privileged access through enterprise SSO (OIDC/SAML) and RBAC configurations.
• Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture) and advise customer development teams on Neo4j driver optimisation, connection pooling, and retry logic.
• Assist customers in configuring enterprise observability tools (logs and metrics) and deliver best-practice guidance on Cypher query performance and backup/restore planning.
• Produce high-quality technical deliverables, including architecture diagrams, Architectural Decision Records (ADRs), and runbooks, to ensure smooth operational handoffs.
• Serve as the senior technical point of escalation for the onboarding team, unblocking colleagues on complex customer architectures and troubleshooting edge-case issues.
• Pair with and mentor team members through design reviews, architecture discussions, and customer engagements.
• Help balance day-to-day account coverage across the team to maintain consistent onboarding velocity and delivery quality.
• Synthesise field insights, lessons learned, and reusable blueprints to iterate and optimise core onboarding methodologies, tooling, and onboarding automation.

What you'll need

• Bachelor's degree in a technical discipline or equivalent practical experience.
• 5+ years of experience in a technical, customer-facing role (e.g., Onboarding Engineering, Solutions Architecture, Platform Engineering, or Technical Consulting), with informal or formal experience acting as a technical lead, mentor, or escalation point.
• Proven track record of operating in a hands-on "player-coach" capacity, comfortable rolling up your sleeves on implementation while guiding peers.
• Hands-on experience architecting and deploying production workloads in at least one major cloud ecosystem (AWS, Azure, or GCP).
• Deep technical proficiency in core enterprise networking (VPC/VNet architectures, routing protocols, peering, and PrivateLink/Private Endpoints).
• Demonstrated experience configuring Enterprise Identity and Access Management (IAM), including SSO (OIDC/SAML) and Role-Based Access Control (RBAC).

Nice to have

• Strong proficiency in Infrastructure-as-Code (IaC) using Terraform, alongside configuration management tools (e.g., Ansible).
• Experience with Linux administration, containerisation, and orchestration platforms (Docker, Kubernetes, or managed container services).
• Hands-on experience with graph databases (ideally Neo4j) and proficiency in query performance tuning (e.g., Cypher optimisation).
• Familiarity with modern observability stacks (Grafana/Prometheus, Datadog, CloudWatch, Splunk) and enterprise data integration/ETL/CDC tools.
• Exposure to cloud compliance standards (SOC 2, GDPR, HIPAA) and multi-region/data residency deployment patterns.

Details

• Remote, India.