Maersk Owned Controlled Operations Specialist

Overview

Executes Air Export and Import operational and financial activities for Maersk Own Controlled Air (MOCA), covering end-to-end shipment activities, order management, system updates, shipment visibility, revenue and cost recognition, customer billing, and exception management.

What you'll do

• Manage end-to-end Air Export and Import operations, including booking, documentation, milestone updates, manifesting, handover, and cargo release.
• Create and maintain accurate Sales Orders (SO) and Purchase Orders (PO) within defined timelines.
• Maintain accurate shipment details, contracts, rates, tariffs, and other mandatory system information.
• Monitor shipment milestones and provide timely shipment visibility to relevant stakeholders.
• Identify and proactively communicate shipment delays, exceptions, and potential operational risks.
• Ensure adherence to defined SOPs, SLAs, regulatory requirements, and operational controls.
• Investigate and resolve operational exceptions and delays within agreed timelines.
• Manage customer invoicing accurately and within defined timelines, aligned with contracts, rates, tariffs, and customer requirements.
• Ensure accurate revenue recognition, cost accruals, and SO–PO correlation.
• Perform system checks, reconciliations, and discrepancy resolution to maintain financial and operational accuracy.
• Support billing queries and customer or internal disputes through investigation, resolution, and appropriate corrective actions.
• Identify recurring billing and financial issues and support Root Cause Analysis (RCA) and corrective action plans.
• Maintain accurate operational and financial trackers, reports, and performance data.
• Monitor process performance against agreed productivity, quality, accuracy, timeliness, SLA, and compliance requirements.
• Identify performance gaps, exceptions, and risks and proactively communicate them to relevant stakeholders.
• Provide regular updates on operational and financial issues and support RCA and corrective actions.
• Act as an operational and financial subject-matter contact for assigned processes and issues.
• Build effective working relationships with global and regional stakeholders to ensure timely resolution of operational and financial matters.
• Partner with business teams to develop RCA and action plans for recurring issues impacting service performance.
• Ensure adherence to Maersk processes, controls, governance, and compliance standards.

What you'll need

• Graduate or equivalent qualification.
• 3–5 years of relevant experience in freight forwarding, preferably in Air Export and/or Import operations.
• Good understanding of Air Freight operations and basic FinOps processes.
• Strong knowledge of shipment documentation, order management, billing, and operational processes.
• Good analytical and problem-solving skills, including experience with reconciliations and Root Cause Analysis.
• Strong attention to detail with a high focus on accuracy and timely execution.
• Good communication and stakeholder management skills.
• Ability to manage multiple activities while adhering to defined SLAs and deadlines.
• Proficiency in MS Excel.

Nice to have

• Experience handling global air-freight customers.

Details

• Location: India, Airoli, 400708.
• Maersk is an equal opportunities employer.