Manager, Group Financial Crime Compliance Fiserv Operations-2

Overview

Support the operation, implementation and reporting of group-wide AML and financial crime compliance systems across multiple entities in Asia and Africa, including AML solution support, project delivery and documentation.

What you'll do

• Provide daily support for AML solution-related issues, including Suspicious Transaction Monitoring and Reporting (STR), Watch List Filtering (WLF), Real-Time Screening (RTS) and Customer Due Diligence (CDD).
• Investigate and resolve incidents and service requests related to alerts, reports and threshold configurations.
• Assist AML users with business-related system issues and queries.
• Escalate critical incidents to the Business Owner and high-impact system issues to the System Owner or application support team.
• Support migration of static and transactional data between core systems.
• Assist in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.
• Work with business users and IT teams to gather and document accurate business requirements.
• Review project deliverables to ensure quality and alignment with business needs.
• Monitor project schedules, costs and quality metrics, escalating risks or issues as needed.
• Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.
• Contribute to documentation of user stories, test cases and system enhancements.
• Maintain continuous alignment of project scope with strategic business objectives and recommend improvements where applicable.
• Maintain standardized templates, trackers and documentation to support project delivery and audit readiness.
• Promote best practices in documentation to enhance transparency and operational efficiency.
• Identify and escalate risks to senior management where appropriate.
• Assist in regulatory and audit engagements by preparing relevant documentation and system reports.

What you'll need

• Degree in a relevant subject (Finance, Risk Management, Compliance, Data Analytics, or related field).
• 5+ years' experience in data analytics and project management in multiple and large-scale Compliance transformation initiatives.
• Proven experience managing multiple insurance AML and Asset Management transformation initiatives across multiple countries with complexity in regulatory environments, including AML application implementations (customer risk scoring, name screening and transaction monitoring), data analytics and automation projects.
• Strong understanding of financial crime regulations, including AML, CTF, sanctions, tax evasion, fraud and ABC.
• Sound system implementation knowledge, including system testing and identification and mitigation of cyber and technological risks.
• Good knowledge of data.
• Experience writing MSSQL and stored procedures.
• Strong judgment in assessing risks and identifying emerging issues.
• Excellent written and spoken English; able to present complex data clearly to senior stakeholders, articulating rationale and methodology.
• Effective team player with strong stakeholder engagement across Group Risk, Compliance and local 2LoD teams.
• Capable of operating in evolving environments and establishing new processes.
• Ensures accuracy in MI reporting, governance documentation and risk indicators.

Nice to have

• Experience in data pipeline development and workflow automation.
• Familiarity with AI-driven workflow automation and agentic AI concepts.

Details

• Location: Bangalore.