Manager, Indirect Tax Technology

Overview

Lead the offshore Vertex and ERP Integrations Center of Excellence within DoorDash's Tax Team, owning the technical configuration and testing that keeps the Vertex tax engine accurate across the DoorDash, Wolt, and Deliveroo platforms.

What you'll do

• Own the technical configuration of Vertex, including tax drivers, taxability mappings, custom rules, and jurisdiction logic, and lead configuration design for high-complexity initiatives.
• Lead and develop the offshore CoE team, allocating workload, establishing QA checkpoints, and providing structured knowledge transfer on complex processes.
• Design, standardize, and enhance the automated tax testing framework across unit, integration, E2E, shadow, regression and post-launch phases.
• Serve as the senior point of escalation for defects found during testing and provide the go-live technical recommendation for production releases.
• Partner with Vertex on product updates, tax engine technical Q&A, and Vertex support tickets.
• Oversee monthly Vertex content review, quarterly Vertex service releases and validation, and maintain the integrity of the fallback system.
• Own the overall Vertex governance framework and provide cross-functional access and review to other tax teams, such as Tax Advisory and Planning.
• Provide technical impact assessments for new business initiatives, new verticals, engine migrations, and integrations.
• Own the ERP-to-Vertex integration (e.g. Oracle NetSuite), ensuring transactions flow correctly from upstream ERP systems and calculated tax flows into finance systems and downstream reporting.
• Partner with cross-functional teams to translate business and tax requirements into system logic, and review BRDs, PRDs, and TDDs for tax-system implications.

What you'll need

• 8+ years of experience in a corporate tax department, public accounting, or technology consulting firm, or other related experience, including hands-on indirect tax technology work.
• Hands-on experience implementing and configuring Vertex O Series (on-premise, on-demand and/or Edge), including tax drivers, taxability mappings, and custom rules.
• Hands-on experience integrating Vertex O Series with an ERP system (Oracle NetSuite or similar), with the depth to lead ERP-to-Vertex projects directly.
• Experience with global Vertex implementation across US indirect tax and global VAT regimes.
• Experience with indirect taxes in the US and familiarity with other countries' indirect tax regimes, including VAT.
• Experience with cross-functional collaboration with tax and non-tax teams (including tax advisory and planning, engineering, product, tax compliance, business stakeholders) and translating business and tax requirements into Vertex functional requirements and design.
• Demonstrated people-leadership or team-lead experience, including coaching, workload delegation, and quality oversight.
• Project management experience, including creating project plans, milestones, timelines, and tracking deliverables and risks.
• Strong system testing experience and the ability to design and govern a structured testing framework.
• Experience using API testing tools such as Postman or SOAP UI, and the ability to read XML and JSON logs.
• Accounting, Finance, Information Technology, or Computer Science degree.
• Fluency in leveraging multiple AI tools (e.g., Claude Cowork, ChatGPT, Gemini, Cursor) daily across assigned tasks, and actively looking for ways to apply them to enhance processes and create efficiency gains.

Nice to have

• Experience with Alteryx, Snowflake, SQL and data reconciliation tools.
• Vertex Certified Implementer certification.
• Marketplace Facilitator laws.
• Vertex Edge.

Details

• Location: Hyderabad, India.
• Reports to the Senior Manager of the Tax Calculation Platform & Mx Operations.