Manager - Security Infrastructure (Unfilled)

Overview

Manage and support the physical security infrastructure, including applications, databases, and ancillary technical hardware associated with these systems.

What you'll do

• Manage access control, visitor management, and video applications and associated databases.
• Support the security operations and RSOC team daily, manage vendors, and provide rotational 24/7/365 on-call support.
• Effectively communicate and escalate emergency situations to the proper stakeholders and take charge of providing timely resolution of security systems.
• Participate in and support security system technical upgrades, repairs, and preventative maintenance of the Lenel database, hardware, and other field devices.
• Prepare detailed written reports, analyze trend data, and draw conclusions that can be translated into solutions to customer and departmental problems.
• Provide support for all off-site Fidelity locations and support auditing and control functions relative to badge database maintenance.
• Assess gaps, improvement opportunities, and non-compliance to security guidelines within the security system deployment, and report these to management along with solutions to address them.
• Modernize security infrastructure by driving research and development initiatives focused on emerging industry technologies.
• Collaborate with onshore teams to deploy advanced, future-proof system solutions across multiple global sites.

What you'll need

• 10+ years of work experience.
• Experience in maintenance and operations of security systems.
• Ability to learn quickly and be self-motivated.
• Knowledge of enterprise security solution software such as Lenel and Genetec applications.
• Knowledge of LAN (passive and active), SQL, and Windows servers.
• Well versed in project management skills and MS Project software.
• Well versed in security system design and use of AutoCAD.
• Strong people management skills.
• Demonstrated ability to balance and prioritize simultaneous project facets.
• Strong judgment, decision making, and ability to assess and manage risk.
• Mature problem analysis and issue management techniques.
• Superior communication, customer service, analytical, and change management skills.
• Strong interpersonal skills and ability to work well with diverse groups.
• Must be capable of quickly learning business needs and clearly articulating them to internal and external service providers.
• Interact regularly with key stakeholders at all levels and with peers.
• Work independently and manage multiple priorities.
• Good working knowledge of management practices and principles for efficient delivery.
• Critical thinking skills to quickly observe a situation and make the appropriate response.
• Engineering graduate or graduate.

Nice to have

• Experience in maintenance and operations of security systems in the financial services industry.
• Technical experience of large enterprise security and risk systems.
• Certifications such as PSP or any equivalent certifications.
• Knowledge and experience of PSIM and Genetec Mission Control.
• Lenel OnGuard and Genetec Mission Control certification.

Details

• Location: Chennai, India.
• Shift timings: primarily general hours (11 AM to 8 AM IST), with flexibility to adapt to different shifts as needed.
• Rotational 24/7/365 on-call support.
• Category: Information Technology.