Marketplace Platform Operations Analyst

Overview

Marketplace Platform Operations Analyst supporting supply technology on the travel marketplace platform, covering troubleshooting, configuration, supply optimization and deployment support.

What you'll do

• Diagnose and resolve supply technology issues on platform configuration, functionality, and stability within established SLAs
• Provide functional support to internal customers and business partners on booking failures, missing content, and other platform issues
• Perform trending analysis on issues and determine whether they require code changes, process improvements, or partner action
• Participate in bug triage process to assign priority based on commercial and customer impact
• Create knowledge base articles for internal and external support teams to reduce escalations
• Administer supply configurations and settings; ensure client and Amex GBT negotiated data feeds integrate without interruption
• Conduct regular supply settings reviews to ensure optimal display and content availability
• Maintain strong functional and technical knowledge of the product; keep current with supply technology and skills
• Map and document deployment processes; gather data and analysis; create training requirements for new and existing countries
• Work with global teams to document and prioritize deployment issues; provide technical support for successful rollouts

What you'll need

• 2+ years Product Support in Travel, with extensive experience troubleshooting software issues in the travel industry
• Required experience with Sabre, Amadeus, Galileo, or Worldspan (GDS platform expertise)
• Strong understanding of travel systems, processes, and e-commerce platforms (OTA/OBT)
• Ability to interpret data, identify root causes, and solve complex issues systematically
• Proficiency with CRM systems to track and resolve issues
• Clear written and verbal communication; ability to navigate complex organizations and collaborate effectively
• Ability to interact effectively with non-technical and highly technical users and prioritize customer needs
• Strong organizational skills with ability to balance multiple tasks and meet tight deadlines
• Driven, detail-oriented, able to work with minimal supervision
• Thrive in complex environments, remain calm under pressure, curious and creative problem-solver with strong team collaboration skills

Nice to have

• API knowledge
• Preferably educated to university degree level

Details

• Location: Gurgaon, India