MS Engineer - VC support L1

Overview

Collaboration Managed Services Engineer (L1) providing first-line support to keep clients’ Collaboration, Contact Centre, and Voice systems running.

What you'll do

• Monitor private and public cloud infrastructure for issues.
• Identify problems early and address them before escalation.
• Investigate incidents to restore services and determine root causes.
• Execute approved maintenance activities such as patching and configuration changes.
• Provide telephonic or chat support to clients when needed.
• Update or create knowledge articles and help automate routine tasks.
• Ensure accurate shift handovers and communicate effectively about cases.

What you'll need

• Basic troubleshooting knowledge in network, voice, collaboration, and contact centre services.
• Ability to triage client cases with correct severity/impact and documented key information.
• Active listening to confirm understanding and gather relevant details.
• Strong communication skills across different cultures and social groups.
• Flexibility and adaptability in changing circumstances.
• Willingness to work extra hours when necessary.
• Diploma/bachelor’s degree/relevant IT or computing qualification (or equivalent experience).

Details

• Workplace type: On-site.
• Location: Mumbai, India.