Overview
Salesforce Analyst providing global end-user support and continuous improvement for the Salesforce platform.
What you'll do
- Provide timely global end-user support and resolve requests, incidents, and problems via email and ticketing systems.
- Analyze, triage, and resolve complex issues, including using decision trees to evaluate and escalate.
- Collaborate with the technology team to resolve application issues and guide system utilization.
- Perform Salesforce system configuration and maintain user roles and profiles.
- Design, build, and maintain Salesforce reports and dashboards.
- Create and maintain documentation and keep the knowledge base updated.
What you'll need
- 2+ years of hands-on experience administering Salesforce.
- Bachelor’s degree in Engineering, Information Systems, Business, or related field (or equivalent experience).
- Proactive continuous improvement mindset and commitment to data accuracy and attention to detail.
- Excellent communication and documentation skills.
- Ability to quickly master new technology.
Details
- Work is hybrid (part of the day in office and part worked from home).
- Align work hours with US EST (IST 4 PM–1 AM IST, with an hour break).
- Requires reliable high-speed internet and a dedicated, quiet workspace.
Read the full description and apply on the company’s own careers page.
