Overview
Salesforce Support Analyst to provide day-to-day support for a Salesforce CRM system, manage incidents and changes, and support enhancements and releases.
What you'll do
- Handle daily incidents and changes for Salesforce CRM systems.
- Troubleshoot and resolve incidents in line with SLAs.
- Work on enhancements to improve functionality and user experience.
- Manage and update tickets in ServiceNow with accurate documentation.
- Collaborate with development teams to support deployments.
- Assist in testing new features and validating fixes before release.
- Contribute to knowledge base articles for recurring issues and solutions.
What you'll need
- 5+ years of Salesforce support experience including Sales, Service, and Marketing/Experience Cloud.
- Salesforce Administrator Certification.
- Salesforce Platform App Builder or Platform Developer 1 certification (preferred).
- Knowledge of Apex and Lightning Web Components (LWC).
- Experience with Salesforce integrations, including MuleSoft.
- Experience with ServiceNow or similar tools for ticket handling and project tracking.
- Ability to work in an agile environment and adapt to changing requirements.
- Fluent English (must).
Details
- Location: Pune or Bangalore.
- Working hours: set hours with occasional flexibility for urgent issues or peak times.
- Manage urgent or complex customer requests with clear communication.
Read the full description and apply on the company’s own careers page.
