Application Support Analyst - Tier 2 - Technology Operation Planning & Support

Overview

Application Support Analyst (Tier 2/3) supporting multiple brokerage applications within a centralized escalation team for internal help desks and development teams.

What you'll do

• Manage incident tickets and provide Tier 2/3 technology support.
• Coordinate production support releases and production installs.
• Monitor systems and perform issue analysis across the application platform.
• Update support artifacts, perform system triage, and track tickets.
• Conduct application testing, change management, and defect/problem management (including root cause analysis).
• Review post-production issues and propose fix analyses for break-fixes, defects, and work orders.
• Provide troubleshooting support and communicate proactively with technology support partners.

What you'll need

• Experience in problem management and incident management processes.
• Ability to adapt plans to meet service and operational challenges.
• Bachelor’s degree and/or 2+ years of experience in application support (or equivalent education/work).
• 1 year of hands-on development experience on Oracle Financial Services Enterprise Case Management v8 and familiarity with Oracle JET framework and Process Management Framework.
• 2 years of Oracle development experience including Oracle 11g PL/SQL.
• 2 years of web application development experience with Java, JSP, HTML, Angular, JavaScript, CSS, and XML.
• Proficiency writing complex PL/SQL and translating business requirements to technical code.

Details

• Role reports to the Technology Operation Planning & Support (TOPS) team.