Overview
Application Support Analyst (Tier 2/3) supporting multiple brokerage applications within a centralized escalation team for internal help desks and development teams.
What you'll do
- Manage incident tickets and provide Tier 2/3 technology support.
- Coordinate production support releases and production installs.
- Monitor systems and perform issue analysis across the application platform.
- Update support artifacts, perform system triage, and track tickets.
- Conduct application testing, change management, and defect/problem management (including root cause analysis).
- Review post-production issues and propose fix analyses for break-fixes, defects, and work orders.
- Provide troubleshooting support and communicate proactively with technology support partners.
What you'll need
- Experience in problem management and incident management processes.
- Ability to adapt plans to meet service and operational challenges.
- Bachelor’s degree and/or 2+ years of experience in application support (or equivalent education/work).
- 1 year of hands-on development experience on Oracle Financial Services Enterprise Case Management v8 and familiarity with Oracle JET framework and Process Management Framework.
- 2 years of Oracle development experience including Oracle 11g PL/SQL.
- 2 years of web application development experience with Java, JSP, HTML, Angular, JavaScript, CSS, and XML.
- Proficiency writing complex PL/SQL and translating business requirements to technical code.
Details
- Role reports to the Technology Operation Planning & Support (TOPS) team.
Read the full description and apply on the company’s own careers page.
