Application Production Support Analyst

Overview

Support and maintain complex enterprise applications as an L2 production support analyst. Troubleshoot incidents, coordinate with L1 and L3 teams, and help ensure application stability and SLA adherence.

What you'll do

• Provide technical support and troubleshoot enterprise applications.
• Resolve incidents and perform major incident triage.
• Lead major incident calls with global stakeholders.
• Support incident, change, and problem management processes.
• Drive process standardization, automation, and operational improvements.
• Support release engineering activities.
• Perform log analysis, root cause analysis, and troubleshooting.

What you'll need

• 4+ years of experience in application production support, SRE, or related technology support.
• Experience supporting business-critical applications in financial services.
• Understanding of Equities and Fixed Income trading workflows.
• Experience with Unix, Shell Scripting, SQL, GENEOS ITRS, Autosys, and Grafana.
• Knowledge of infrastructure, data streaming tools, system design, OpenShift, ECS, and ELK.
• Strong analytical, problem-solving, decision-making, communication, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Hands-on experience with AI-powered engineering or developer productivity tools such as Devin, GitHub Copilot, or Microsoft Copilot.

Details

• Location: Pune, Maharashtra, India.
• Employment type: Full time.