Senior Cloud Operations Engineer, Actimize

Overview

Support and optimize mission-critical NiCE Actimize applications in AWS cloud-native environments. The role focuses on infrastructure operations, application performance, automation, troubleshooting, and customer support.

What you'll do

• Provide production support for the NiCE Actimize product portfolio.
• Build monitoring and alerting services.
• Automate tasks and AWS resource deployments using scripts and configuration tools.
• Investigate performance, stability, and bottleneck issues and perform root cause analysis.
• Tune Actimize platforms, operating systems, application servers, and databases.
• Troubleshoot AWS services and handle high-severity incidents.
• Provide customer communication and on-call support in a 24x7 shift environment.

What you'll need

• 4+ years of relevant infrastructure operations or application support experience.
• Experience managing two-tier and three-tier applications.
• Proficiency with Ansible, Perl, Python, Ruby, Shell, or PowerShell.
• Strong understanding of AWS core services and Kubernetes.
• Experience with SQL, Oracle, Postgres, or Cassandra databases.
• Experience in performance tuning, root cause analysis, and bottleneck mitigation.
• Strong written and verbal communication skills.

Nice to have

• Knowledge of Docker and financial or banking payment fields.
• Experience with ELK, Splunk, Kafka, middleware, APM tools, or incident management tools.
• Cloud and application security experience.
• Agile or Sprint development exposure.

Details

• Location: Pune, India
• Hybrid work model: 2 days in the office and 3 days remote each week.
• On-call support is required in a 24x7 shift environment.
• Individual contributor role reporting to the Group Manager.