Information Systems Software Application Engineer

Overview

Information Systems Software Application Engineer role focused on troubleshooting, automation, and improving service performance across enterprise application, database, network, and integration layers.

What you'll do

• Troubleshoot software application issues across application, database, network, and integration layers.
• Lead and deliver automation for tasks and service requests.
• Perform trend analysis and create action plans to improve SLAs and reduce case volume and problems.
• Handle incident troubleshooting, resolution, and root cause analysis to permanently address problems.
• Identify business risks and inefficiencies related to the Salesforce platform.
• Document and maintain standardization while improving processes and procedures.
• Build end-to-end expertise in Workday business applications and enterprise application integrations.

What you'll need

• 5+ years of enterprise software application development experience.
• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, or related field.
• Deep technical knowledge of enterprise application development and enterprise application integrations.
• Hands-on troubleshooting experience for Salesforce platform issues end-to-end.
• Ability to develop expertise in Workday Go-To-Market business applications end-to-end.
• Strong skills in documentation, mentorship, and instruction to users.

Details

• Location: Pune, India.
• Flexible work: at least 50% of time each quarter in the office or in the field with customers, prospects, and partners.