Specialist App/Prod Support- Tier 2 Kafka Admin,Confluent, Azure, AKS,Kubernetes

Overview

Tier 2 Application Support Engineer responsible for complex escalations, incident support, and root-cause analysis across enterprise integration, messaging, and event-driven platforms.

What you'll do

• Provide Tier 2 support for escalations from Tier 1 across incidents, alerts, environment issues, and C2W events.
• Resolve complex issues and lead root cause analysis, trend investigation, and improvement ticket creation.
• Support iTrack work requests, consulting tickets, and platform-aligned project deliverables.
• Execute compliance-related support tasks including CCRC, AT&T Cybersecurity Scorecard, and SOX support activities.
• Manage SSL certificate lifecycle support, remediation, and operational updates across VMs.
• Support production/non-production setup and operations in Azure and on-prem environments.

What you'll need

• 4+ years of experience in application production support, integration support, or platform support.
• Strong troubleshooting skills across distributed enterprise applications.
• Operational support experience in Confluent Kafka and Azure Event Hub (including Confluent Cloud, AWS-MSK, and Apache Flink).
• Hands-on operational experience with Kubernetes, especially Azure Kubernetes Service (AKS), in incident response and platform support.
• Working experience with Splunk and Prometheus/Grafana for diagnostics and observability.
• Python scripting capability for support automation and operational checks.

Details

• Weekly hours: 40.
• Location: Hyderabad, India.